John H Goodwin

Support

Calling support was relatively painless. Everyone who picked up the phone spoke english, and spoke it well. No sensations of calling third-rate support centers in the middle of some foreign country.

Speaking with Ian, he directed me to some interesting areas. Using the Web Interface, this set of options made it apparent what could have been wrong with Problem #2 on the prior screen. Some computers don't like using USB input devices pre-boot. I checked and the USB Legacy setting was set, but I still think it had something to do with the USB being used for the keyboard input.

Today problem #2 seemed resolved before I spoke to Ian, because as I was testing it to tell him about it, the keyboard was working in the BIOS screens which it was not. He told me that the unit periodically resets portions of itself depending on the scenario. Considering the computer it was connected to was off overnight, perhaps it "fixed itself" via one of those resets.

Ian suggested I also update my Java version

I didn't make him wait on the phone, but after updating, it now shows this:

Receiving numerous questions, concerns, pointing out mistakes, Ian seemed to take each in stride, not becoming irritable or upset. Freedom9 has done well to hire him.

Coming soon, my experiences using remote media