John H Goodwin

First Impressions

The process of removing the product from the box was enjoyable. It was a product which looked like someone cared enough to package it well. Reading over the documentation was somewhat exciting as the potential of the product become apparent. The excitement stopped there.

Problem #1 - after first connecting the product, and testing it out, I had the control window open, and went to do some other things. When I got back, there was an error which at first seemed like the product would not accept connections. After rebooting my client computer, it connected, which was a relief since it shows the product was in the client software.

Problem #2 - the default firmware on the product would not access any pre-OS screens, including startup, press any key to boot from CD, etc. This for me is a major deal breaker.

Annoyance #1 - Only registered users may download firmware updates.

Problem #3 - the firmware is the latest already which bodes ill news.

Problem #4 - Auto-adjust seems to work less wonderfully than the name implies. I got the following after hitting it a few times

Continue reading for my support experience